Dashboard - Revision history

Alpaca wiki at 18:11, 23 September 2024

2024-09-23T18:11:37Z

← Older revision		Revision as of 20:11, 23 September 2024
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	==Income==		==Income==

			'''Income''' - sum of '''income''' transactions (e.g. money paid)

			'''Future appointments value''' - sum of all appointments in the future (limited to column period), not Completed

			'''Average per patient''' - total income divided by number of patients

			==Call center==

			'''Total calls''' - sum of Incoming and Outgoing calls, both answered and not. Internal not included

			'''Incoming calls''' - total number of calls with Incoming type

			'''Missed calls''' - total calls marked as Not answered

			'''Not returned missed calls''' - total number of remaining missed calls, that were not marked as Returned in Missed calls tab

			'''Duration''' - average call duration for all calls in seconds

			'''Wait time''' - average wait time (before start of a call to answer) for incoming calls

			==Clinic==

			'''Appointments''' - number of appointments (not patients) that are not cancelled

			'''First time patients''' - number of unique patients, that came or about to come in clinic for the first time in not cancelled appointments

			'''Total patients''' - number of unique patients in not cancelled appointments

			'''Total doctors''' - number of specialists that have a schedule in the period

			'''Doctor's load %''' - (Occupied time with appointments)/(total schedule opened)

			'''Cancelled appointments''' - number of appointments, cancelled '''for''' (not in) the period

			==Target leads==

			'''Total touches''' - total amount of touches saved

			'''Not processed requests''' - number of request, that came in the period, without single touch

			'''Not closed requests''' - number of requests, that came in the period, not marked as Done

			'''Not answered dialogs''' - number of not read on new dialogs

			'''Target leads''' - number of unique patients in touches, saved with Touch result that has Target lead flag

			'''Conversion rate %''' - (Unique patients with appointment for any date, not cancelled, made from target touches)/(unique patients in target touches)

			'''First time patients''' - same, but only for patients, that had been to clinic previously

			'''Returning patients''' - same, but first time patients

			'''Appointments made''' - number of not cancelled appointments made from target touches

			'''Total price of appointments made''' - sum of services in abovementioned appointments

Alpaca wiki at 16:57, 23 September 2024

2024-09-23T16:57:11Z

← Older revision		Revision as of 18:57, 23 September 2024
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	[[File:dashboard_settings.jpg\|200px]]		[[File:dashboard_settings.jpg\|200px]]

			==Columns==

			Each widget has 8 column:

			'''Today''' - shows the data from 00:00 till 23:59

			'''Median for the last 4 weeks (same day)''' - shows median (average) values for last 4 same days of the week (for example, last 4 Fridays)

			'''This month''' - shows data from 01 00:00 of this month till this moment

			'''Last month (the same date)''' - shows the sum for last month up to the same date (for example, 23d)

			'''Last month (total)''' - shows total of last month

			'''Forecast (opened hours)''' - shows forecast, calculated as ((Sum till this moment)/(Sum of opened hours in schedule till today))*(Total sum of opened hours in schedule this month)

			'''Per WD current month''' - average per working day till the end of the day yesterday

			'''Per WD previous month''' - average per working day last month

			==Income==

Alpaca wiki: /* General information */

2024-09-23T16:42:59Z

General information

← Older revision		Revision as of 18:42, 23 September 2024
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	This page contains information about numeric dashboard widgets. For charts widgets see [[Charts]]		This page contains information about numeric dashboard widgets. For charts widgets see [[Charts]]

	==~~General information~~==		==Access==

	Widgets are turned on and off for each user in Access rights.		Widgets are turned on and off for each user in Access rights.

	[[File:access_dashboard.jpg\|~~500px~~]]		[[File:access_dashboard.jpg\|400px]]

			Widgets access does not depend on Analytics checkbox in general access rights.

			Each user can enable or disable the widgets he has access to, and to choose how to group them - full width or 50%.

			[[File:dashboard_settings.jpg\|200px]]

Alpaca wiki at 16:40, 23 September 2024

2024-09-23T16:40:14Z

← Older revision		Revision as of 18:40, 23 September 2024
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	Widgets are turned on and off for each user in Access rights.		Widgets are turned on and off for each user in Access rights.

			[[File:access_dashboard.jpg\|500px]]

Alpaca wiki: Created page with "This page contains information about numeric dashboard widgets. For charts widgets see Charts ==General information== Widgets are turned on and off for each user in Access rights."

2024-09-23T16:38:50Z

Created page with "This page contains information about numeric dashboard widgets. For charts widgets see Charts ==General information== Widgets are turned on and off for each user in Access rights."

New page

This page contains information about numeric dashboard widgets. For charts widgets see [[Charts]]

==General information==

Widgets are turned on and off for each user in Access rights.