Alpaca Medical Manuals - User contributions [en]

Lab forms

2024-12-13T08:49:23Z

Alpaca wiki: Created page with "Back to Onboarding To set up lab forms you should go to Settings => Laboratory You can set up footer and header for orders and results. '''Show prices''' checkbox enables showing lab tests prices in lab order form"

Back to [[Onboarding]]

To set up lab forms you should go to Settings => Laboratory

You can set up footer and header for orders and results.

'''Show prices''' checkbox enables showing lab tests prices in lab order form

Reception settings

2024-12-13T08:41:23Z

Alpaca wiki: Created page with "Back to Onboarding To go to those settings you have to go to Settings => Reception. ==General settings== '''Auto check-in''' - check-in all appointments and lab orders for patients today with one click '''Apply quotas only after payment''' - patient will be able to use services in Complex service only after the Complex service is paid in full '''Require a service with targeted leads''' - if a touch result with Target flag will be selected in Touch, it would not..."

Back to [[Onboarding]]

To go to those settings you have to go to Settings => Reception.

==General settings==

'''Auto check-in''' - check-in all appointments and lab orders for patients today with one click

'''Apply quotas only after payment''' - patient will be able to use services in Complex service only after the Complex service is paid in full

'''Require a service with targeted leads''' - if a touch result with Target flag will be selected in Touch, it would not allow to close it without selecting at least one service

'''Allow Pre-flight check in''' - enables Preflight check-in function

'''Allow Pre-flight check in files upload'''

==Forms link up==

In other tabs you can select print forms that need to be signed for every occasion:

'''First visit''' - forms to be signed 1 time, at first check-in of the patient in the clinic

'''Every visit''' - forms to be signed for every appointment

'''Laboratory''' - forms to be signed for every lab order

'''Services''' - forms to be signed for specific services

'''Services. Medical Documents''' - forms to be signed for specific services by the doctor

'''Lab tests''' - forms to be signed for specific lab tests

'''Required fields''' - fields that should be filled at first check-in

Print forms

2024-12-13T08:34:09Z

Alpaca wiki: Created page with "Back to Onboarding You can create any number of print forms - informed consents, agreements etc. To create them you should go to Directories => Print forms. For each form you can set up header, body and footer."

Back to [[Onboarding]]

You can create any number of print forms - informed consents, agreements etc. To create them you should go to Directories => Print forms.

For each form you can set up header, body and footer.

Medical document

2024-12-13T08:22:59Z

Alpaca wiki:

Back to [[Onboarding]]

To set up medical document you have to go Settings => Medical document.

==Header and Footer==

You can set up the header and footer with logos, placeholders (patient, doctor, date etc.) and custom text.

==Blocks==

You can set up what blocks will appear in medical document, and which of them will be printed to final PDF.

==Other settings==

'''Print document title on first page''' - if you set this checkbox, name of the protocol (editable by the doctor) will be printed in the beginning of the first page

'''Show prices''' - if not checked, doctor will not see the prices of services and lab tests

'''Print document''' - allows to print final document

'''Send to patients e-mail''' - protocol will be automatically send to patient via email after pushing the Save&Sign button

'''Send sms''' - protocol will be automatically send to patient via SMS after pushing the Save&Sign button

'''Default print language''' - language to print medical document

'''Suggest language''' - allow doctors to choose the language each time before signing

'''Review exam protocols prior to sending''' - protocols will be sent only after Save&Sign button in Medicine tab in ERP will be pushed

'''Allow to create MedDoc after''' - when doctor could start writing a protocol, after check-in or after payment

'''Allow Follow up''' - enables Follow up function

'''Allow Files instead of Protocols''' - enables the function to upload PDF instead of writing a protocol

==Prescription==

In this tab you can set the appearance of prescription

==Tabs and section titles==

Here you can set names to tabs and blocks of protocol in any language used in the system.

Medical document

2024-12-13T08:10:24Z

Alpaca wiki: Created page with "Back to Onboarding To set up medical document you have to go Settings => Medical document. ==Header and Footer== You can set up the header and footer with logos, placeholders (patient, doctor, date etc.) and custom text. ==Blocks== You can set up what blocks will appear in medical document, and which of them will be printed to final PDF. ==Other settings== '''Print document title on first page''' - if you set this checkbox, name of the protocol (editable by th..."

Basic dictionaries

2024-12-13T07:58:00Z

Alpaca wiki: Created page with "Back to Onboarding To start using Alpaca you have to fill basic dictionaries: ==Patient sources== Answers to question "Where did you learn about our clinic" ==Cabinets== Rooms in your clinic, both medical and administrative (warehouse, reception etc.) that you plan to use in your schedule. Every room belongs to specific organization (or sniff). Checkbox '''unlimited''' should be set if you don't want to check if the room is already occupied when opening a sche..."

Back to [[Onboarding]]

To start using Alpaca you have to fill basic dictionaries:

==Patient sources==

Answers to question "Where did you learn about our clinic"

==Cabinets==

Rooms in your clinic, both medical and administrative (warehouse, reception etc.) that you plan to use in your schedule.

Every room belongs to specific organization (or sniff).

Checkbox '''unlimited''' should be set if you don't want to check if the room is already occupied when opening a schedule for a doctor.

==Employee statuses==

Vacation, business trip etc. - statuses that you can use in schedule to track when your employees are not at work.

==Touch types==

Types of communication with your clients - Incoming calls, WhatsApp etc. You can set task types that will be set automatically for Incoming and outgoing calls, lead forms and online booking.

==Touch Results==

Results of touches - how this conversation with the patient ended. Common options - appointment, different types of refuses, reschedule, service calls etc.

==Task types==

Types of tasks to be used for filtering in task list.

==Price types==

Types of prices to be used in the system. Price type is set for the patient, and he will get prices from this column. Prices are set inside Employee=>Services for each service and each price type.

Onboarding

2024-12-13T07:46:18Z

Alpaca wiki: Created page with "Here you can review the onboarding process to set up your Alpaca. Basic dictionaries Medical document Print forms Reception settings Lab forms"

Here you can review the onboarding process to set up your Alpaca.

[[Basic dictionaries]]

[[Medical document]]

[[Print forms]]

[[Reception settings]]

[[Lab forms]]

Main Page

2024-12-13T07:42:47Z

Alpaca wiki:

<strong>Alpaca Medical Knowledge Base</strong>

[[Image:alpaca_teacher.jpg|300px|center]]

Welcome to the Alpaca Software User Manuals Wiki!

This wiki is your comprehensive guide to navigating and mastering the suite of Alpaca software solutions. Whether you're a seasoned manager, a physician, or a administrative specialist, here you will find detailed instructions, tips, and best practices for leveraging Alpaca's powerful tools effectively. Explore, learn, and empower yourself with confidence using Alpaca MIS.

Here are the main catrgories:

[[Onboarding]]

[[CRM]]

[[EHR]]

[[LIS]]

[[Reports]]

[[Dashboard]]

[[API and integrations]]

Dashboard

2024-09-23T18:11:37Z

Alpaca wiki:

This page contains information about numeric dashboard widgets. For charts widgets see [[Charts]]

==Access==

Widgets are turned on and off for each user in Access rights.

[[File:access_dashboard.jpg|400px]]

Widgets access does not depend on Analytics checkbox in general access rights.

Each user can enable or disable the widgets he has access to, and to choose how to group them - full width or 50%.

[[File:dashboard_settings.jpg|200px]]

==Columns==

Each widget has 8 column:

'''Today''' - shows the data from 00:00 till 23:59

'''Median for the last 4 weeks (same day)''' - shows median (average) values for last 4 same days of the week (for example, last 4 Fridays)

'''This month''' - shows data from 01 00:00 of this month till this moment

'''Last month (the same date)''' - shows the sum for last month up to the same date (for example, 23d)

'''Last month (total)''' - shows total of last month

'''Forecast (opened hours)''' - shows forecast, calculated as ((Sum till this moment)/(Sum of opened hours in schedule till today))*(Total sum of opened hours in schedule this month)

'''Per WD current month''' - average per working day till the end of the day yesterday

'''Per WD previous month''' - average per working day last month

==Income==

'''Income''' - sum of '''income''' transactions (e.g. money paid)

'''Future appointments value''' - sum of all appointments in the future (limited to column period), not Completed

'''Average per patient''' - total income divided by number of patients

==Call center==

'''Total calls''' - sum of Incoming and Outgoing calls, both answered and not. Internal not included

'''Incoming calls''' - total number of calls with Incoming type

'''Missed calls''' - total calls marked as Not answered

'''Not returned missed calls''' - total number of remaining missed calls, that were not marked as Returned in Missed calls tab

'''Duration''' - average call duration for all calls in seconds

'''Wait time''' - average wait time (before start of a call to answer) for incoming calls

==Clinic==

'''Appointments''' - number of appointments (not patients) that are not cancelled

'''First time patients''' - number of unique patients, that came or about to come in clinic for the first time in not cancelled appointments

'''Total patients''' - number of unique patients in not cancelled appointments

'''Total doctors''' - number of specialists that have a schedule in the period

'''Doctor's load %''' - (Occupied time with appointments)/(total schedule opened)

'''Cancelled appointments''' - number of appointments, cancelled '''for''' (not in) the period

==Target leads==

'''Total touches''' - total amount of touches saved

'''Not processed requests''' - number of request, that came in the period, without single touch

'''Not closed requests''' - number of requests, that came in the period, not marked as Done

'''Not answered dialogs''' - number of not read on new dialogs

'''Target leads''' - number of unique patients in touches, saved with Touch result that has Target lead flag

'''Conversion rate %''' - (Unique patients with appointment for any date, not cancelled, made from target touches)/(unique patients in target touches)

'''First time patients''' - same, but only for patients, that had been to clinic previously

'''Returning patients''' - same, but first time patients

'''Appointments made''' - number of not cancelled appointments made from target touches

'''Total price of appointments made''' - sum of services in abovementioned appointments

Dashboard

2024-09-23T16:57:11Z

Alpaca wiki:

Dashboard

2024-09-23T16:42:59Z

Alpaca wiki: /* General information */

File:Dashboard settings.jpg

2024-09-23T16:42:33Z

Alpaca wiki:

Dashboard

2024-09-23T16:40:14Z

Alpaca wiki:

This page contains information about numeric dashboard widgets. For charts widgets see [[Charts]]

==General information==

Widgets are turned on and off for each user in Access rights.

[[File:access_dashboard.jpg|500px]]

File:Access dashboard.jpg

2024-09-23T16:39:18Z

Alpaca wiki:

Dashboard

2024-09-23T16:38:50Z

Alpaca wiki: Created page with "This page contains information about numeric dashboard widgets. For charts widgets see Charts ==General information== Widgets are turned on and off for each user in Access rights."

This page contains information about numeric dashboard widgets. For charts widgets see [[Charts]]

==General information==

Widgets are turned on and off for each user in Access rights.

Main Page

2024-09-23T16:36:54Z

Alpaca wiki:

<strong>Alpaca Medical Knowledge Base</strong>

[[Image:alpaca_teacher.jpg|300px|center]]

Welcome to the Alpaca Software User Manuals Wiki!

This wiki is your comprehensive guide to navigating and mastering the suite of Alpaca software solutions. Whether you're a seasoned manager, a physician, or a administrative specialist, here you will find detailed instructions, tips, and best practices for leveraging Alpaca's powerful tools effectively. Explore, learn, and empower yourself with confidence using Alpaca MIS.

Here are the main catrgories:

[[CRM]]

[[EHR]]

[[LIS]]

[[Reports]]

[[Dashboard]]

[[API and integrations]]

Online booking API v.1.4

2024-09-23T16:32:55Z

Alpaca wiki:

-Back to [[API and integrations]]

=General description=

API is a set of methods for receiving information and transmitting information to Alpaca ERP.

API allows you to get information about doctors who have online appointments, their working hours, available slots for appointments, and also to register a patient in an available slot.
Interaction with the API is carried out via the HTTP1.1 protocol and GET
and POST requests.

==Authentication==

The following data must be transmitted in the request headers

Authorization Bearer <token>
token - the token value taken from the ERP user profile on whose behalf the API requests will be made.

Also, the following headers must be transmitted:

Accept: application/json

Content-Type: application/json

API always responds with JSON objects.

If the operation is successful, the response always contains {ok: true}, in addition to other
information.

If an error occurred during execution - {ok: false, error: <description>}
<description> - error description

==Setting up Alpaca ERP==

To work with this API, you need to configure the following settings for Alpaca ERP:

1. In the settings, in the "Online scheduling settings" section, enable "Online scheduling
Enabled" and specify "Slot depth" (the number of days to upload from the current one)

2. In the Employees directory, for employees whose schedule should be uploaded to the API, set the "To site" flag in the Services section on the services that will be uploaded to the
site.

3. In the Employees directory, for employees whose schedule should be uploaded to the API, set the "Online booking" flag in the Services section on the services that will be used for online booking. Setting this flag is only available for services with the "To site" flag.

4. In the Employees directory, employees whose schedule should be uploaded to the API, in the
services table, you need to select one service from those marked with the "Online booking" flag
which will be the default service, for this you need to set the "Default" flag. The default service is always one.

5. In the "Touch types" directory, set the "Online booking" flag for the Touch type, which
will be set upon recording.

=Methods=

'''1. GET <alpaca url>/api/schedule/employees''' - getting a list of doctors available for online booking

The method returns the employees object, containing information about doctors available for online booking and their services available for uploading to the site. The online_booking flag in the service indicates the availability of the service for online booking.

'''Sample response'''

<syntaxhighlight lang="json">
{
"ok": true,
"employees": [
{
"id": 7,
"title": "Dr. Vitaly Finkelshtein",
מומחהn\.נוירולוג מומחה וסגן מנהל מחלקה נוירולוגית במרכז הרפואי וולפסון" :"description "
,"למחלות עצב-שריר, כאבי ראש, מגרנות, בדיקות אי אמ ג'י ומחלות נוירולוגיות אחרות
"cfr": «Neurology",
"locales": {
"title": {
"en": "Dr. Vitaly Finkelshtein",
"he": ""
}
},
"organisation": "Tel Aviv Medical Center - TAMC LTD",
"position": null,
"services": [
{
"title": "Neurologist consultation",
"id": 30,
"duration": 60,
"online_booking": false,
"is_default": true,
"locales": {
"title": {
"en": "Neurologist consultation",
"he": ""
},
"description": {
"en": "",
"he": ""
}
},
}
]
},
{
"id": 75,
"title": "Test employee",
"description": "Doc test",
"cfr": null,
"locales": {
"title": {
"en": "Test employee",
"he": ""
}
},
"organisation": "Tel Aviv Medical Center - TAMC LTD",
"position": null,
"services": [
{
"title": "CBC+Chemistry+electrolytes",
"id": 270,
"duration": null,
"online_booking": false,
"is_default": false,
"locales": {
"title": {
"en": "CBC+Chemistry+electrolytes",
"he": ""
},
"description": {
"en": "",
"he": ""
}
},

}
]
}
]
}
</syntaxhighlight>

Online booking API v.1.4

2024-09-23T16:30:33Z

Alpaca wiki:

-Back to [[API and integrations]]

=General description=

API is a set of methods for receiving information and transmitting information to Alpaca ERP.

API allows you to get information about doctors who have online appointments, their working hours, available slots for appointments, and also to register a patient in an available slot.
Interaction with the API is carried out via the HTTP1.1 protocol and GET
and POST requests.

==Authentication==

The following data must be transmitted in the request headers

Authorization Bearer <token>
token - the token value taken from the ERP user profile on whose behalf the API requests will be made.

Also, the following headers must be transmitted:

Accept: application/json

Content-Type: application/json

API always responds with JSON objects.

If the operation is successful, the response always contains {ok: true}, in addition to other
information.

If an error occurred during execution - {ok: false, error: <description>}
<description> - error description

==Setting up Alpaca ERP==

To work with this API, you need to configure the following settings for Alpaca ERP:

1. In the settings, in the "Online scheduling settings" section, enable "Online scheduling
Enabled" and specify "Slot depth" (the number of days to upload from the current one)

2. In the Employees directory, for employees whose schedule should be uploaded to the API, set the "To site" flag in the Services section on the services that will be uploaded to the
site.

3. In the Employees directory, for employees whose schedule should be uploaded to the API, set the "Online booking" flag in the Services section on the services that will be used for online booking. Setting this flag is only available for services with the "To site" flag.

4. In the Employees directory, employees whose schedule should be uploaded to the API, in the
services table, you need to select one service from those marked with the "Online booking" flag
which will be the default service, for this you need to set the "Default" flag. The default service is always one.

5. In the "Touch types" directory, set the "Online booking" flag for the Touch type, which
will be set upon recording.

=Methods=

'''1. GET <alpaca url>/api/schedule/employees''' - getting a list of doctors available for online booking

The method returns the employees object, containing information about doctors available for online booking and their services available for uploading to the site. The online_booking flag in the service indicates the availability of the service for online booking.

'''Sample response'''

{code}
{
"ok": true,
"employees": [
{
"id": 7,
"title": "Dr. Vitaly Finkelshtein",
מומחהn\.נוירולוג מומחה וסגן מנהל מחלקה נוירולוגית במרכז הרפואי וולפסון" :"description "
,"למחלות עצב-שריר, כאבי ראש, מגרנות, בדיקות אי אמ ג'י ומחלות נוירולוגיות אחרות
"cfr": «Neurology",
"locales": {
"title": {
"en": "Dr. Vitaly Finkelshtein",
"he": ""
}
},
"organisation": "Tel Aviv Medical Center - TAMC LTD",
"position": null,
"services": [
{
"title": "Neurologist consultation",
"id": 30,
"duration": 60,
"online_booking": false,
"is_default": true,
"locales": {
"title": {
"en": "Neurologist consultation",
"he": ""
},
"description": {
"en": "",
"he": ""
}
},
}
]
},
{
"id": 75,
"title": "Test employee",
"description": "Doc test",
"cfr": null,
"locales": {
"title": {
"en": "Test employee",
"he": ""
}
},
"organisation": "Tel Aviv Medical Center - TAMC LTD",
"position": null,
"services": [
{
"title": "CBC+Chemistry+electrolytes",
"id": 270,
"duration": null,
"online_booking": false,
"is_default": false,
"locales": {
"title": {
"en": "CBC+Chemistry+electrolytes",
"he": ""
},
"description": {
"en": "",
"he": ""
}
},

}
]
}
]
}
{code}

Online booking API v.1.4

2024-09-23T16:29:20Z

Alpaca wiki:

-Back to [[API and integrations]]

=General description=

API is a set of methods for receiving information and transmitting information to Alpaca ERP.

API allows you to get information about doctors who have online appointments, their working hours, available slots for appointments, and also to register a patient in an available slot.
Interaction with the API is carried out via the HTTP1.1 protocol and GET
and POST requests.

==Authentication==

The following data must be transmitted in the request headers

Authorization Bearer <token>
token - the token value taken from the ERP user profile on whose behalf the API requests will be made.

Also, the following headers must be transmitted:

Accept: application/json

Content-Type: application/json

API always responds with JSON objects.

If the operation is successful, the response always contains {ok: true}, in addition to other
information.

If an error occurred during execution - {ok: false, error: <description>}
<description> - error description

==Setting up Alpaca ERP==

To work with this API, you need to configure the following settings for Alpaca ERP:

1. In the settings, in the "Online scheduling settings" section, enable "Online scheduling
Enabled" and specify "Slot depth" (the number of days to upload from the current one)

2. In the Employees directory, for employees whose schedule should be uploaded to the API, set the "To site" flag in the Services section on the services that will be uploaded to the
site.

3. In the Employees directory, for employees whose schedule should be uploaded to the API, set the "Online booking" flag in the Services section on the services that will be used for online booking. Setting this flag is only available for services with the "To site" flag.

4. In the Employees directory, employees whose schedule should be uploaded to the API, in the
services table, you need to select one service from those marked with the "Online booking" flag
which will be the default service, for this you need to set the "Default" flag. The default service is always one.

5. In the "Touch types" directory, set the "Online booking" flag for the Touch type, which
will be set upon recording.

=Methods=

'''1. GET <alpaca url>/api/schedule/employees''' - getting a list of doctors available for online booking

The method returns the employees object, containing information about doctors available for online booking and their services available for uploading to the site. The online_booking flag in the service indicates the availability of the service for online booking.

'''Sample response'''

<code>
{
"ok": true,
"employees": [
{
"id": 7,
"title": "Dr. Vitaly Finkelshtein",
מומחהn\.נוירולוג מומחה וסגן מנהל מחלקה נוירולוגית במרכז הרפואי וולפסון" :"description "
,"למחלות עצב-שריר, כאבי ראש, מגרנות, בדיקות אי אמ ג'י ומחלות נוירולוגיות אחרות
"cfr": «Neurology",
"locales": {
"title": {
"en": "Dr. Vitaly Finkelshtein",
"he": ""
}
},
"organisation": "Tel Aviv Medical Center - TAMC LTD",
"position": null,
"services": [
{
"title": "Neurologist consultation",
"id": 30,
"duration": 60,
"online_booking": false,
"is_default": true,
"locales": {
"title": {
"en": "Neurologist consultation",
"he": ""
},
"description": {
"en": "",
"he": ""
}
},
}
]
},
{
"id": 75,
"title": "Test employee",
"description": "Doc test",
"cfr": null,
"locales": {
"title": {
"en": "Test employee",
"he": ""
}
},
"organisation": "Tel Aviv Medical Center - TAMC LTD",
"position": null,
"services": [
{
"title": "CBC+Chemistry+electrolytes",
"id": 270,
"duration": null,
"online_booking": false,
"is_default": false,
"locales": {
"title": {
"en": "CBC+Chemistry+electrolytes",
"he": ""
},
"description": {
"en": "",
"he": ""
}
},

}
]
}
]
}
</code>

Online booking API v.1.4

2024-09-23T16:28:43Z

Alpaca wiki:

-Back to [[API and integrations]]

=General description=

API is a set of methods for receiving information and transmitting information to Alpaca ERP.

API allows you to get information about doctors who have online appointments, their working hours, available slots for appointments, and also to register a patient in an available slot.
Interaction with the API is carried out via the HTTP1.1 protocol and GET
and POST requests.

==Authentication==

The following data must be transmitted in the request headers

Authorization Bearer <token>
token - the token value taken from the ERP user profile on whose behalf the API requests will be made.

Also, the following headers must be transmitted:

Accept: application/json

Content-Type: application/json

API always responds with JSON objects.

If the operation is successful, the response always contains {ok: true}, in addition to other
information.

If an error occurred during execution - {ok: false, error: <description>}
<description> - error description

==Setting up Alpaca ERP==

To work with this API, you need to configure the following settings for Alpaca ERP:

1. In the settings, in the "Online scheduling settings" section, enable "Online scheduling
Enabled" and specify "Slot depth" (the number of days to upload from the current one)
2. In the Employees directory, for employees whose schedule should be uploaded to the API, set the "To site" flag in the Services section on the services that will be uploaded to the
site.
3. In the Employees directory, for employees whose schedule should be uploaded to the API, set the "Online booking" flag in the Services section on the services that will be used for online booking. Setting this flag is only available for services with the "To site" flag.
4. In the Employees directory, employees whose schedule should be uploaded to the API, in the
services table, you need to select one service from those marked with the "Online booking" flag
which will be the default service, for this you need to set the "Default" flag. The default service is always one.
5. In the "Touch types" directory, set the "Online booking" flag for the Touch type, which
will be set upon recording.

=Methods=

'''1. GET <alpaca url>/api/schedule/employees''' - getting a list of doctors available for online booking

The method returns the employees object, containing information about doctors available for online booking and their services available for uploading to the site. The online_booking flag in the service
indicates the availability of the service for online booking.

'''Sample response'''

<code>
{
"ok": true,
"employees": [
{
"id": 7,
"title": "Dr. Vitaly Finkelshtein",
מומחהn\.נוירולוג מומחה וסגן מנהל מחלקה נוירולוגית במרכז הרפואי וולפסון" :"description "
,"למחלות עצב-שריר, כאבי ראש, מגרנות, בדיקות אי אמ ג'י ומחלות נוירולוגיות אחרות
"cfr": «Neurology",
"locales": {
"title": {
"en": "Dr. Vitaly Finkelshtein",
"he": ""
}
},
"organisation": "Tel Aviv Medical Center - TAMC LTD",
"position": null,
"services": [
{
"title": "Neurologist consultation",
"id": 30,
"duration": 60,
"online_booking": false,
"is_default": true,
"locales": {
"title": {
"en": "Neurologist consultation",
"he": ""
},
"description": {
"en": "",
"he": ""
}
},
}
]
},
{
"id": 75,
"title": "Test employee",
"description": "Doc test",
"cfr": null,
"locales": {
"title": {
"en": "Test employee",
"he": ""
}
},
"organisation": "Tel Aviv Medical Center - TAMC LTD",
"position": null,
"services": [
{
"title": "CBC+Chemistry+electrolytes",
"id": 270,
"duration": null,
"online_booking": false,
"is_default": false,
"locales": {
"title": {
"en": "CBC+Chemistry+electrolytes",
"he": ""
},
"description": {
"en": "",
"he": ""
}
},

}
]
}
]
}
</code>

Online booking API v.1.4

2024-09-23T16:26:53Z

Alpaca wiki: Created page with "-Back to API and integrations =General description= API is a set of methods for receiving information and transmitting information to Alpaca ERP. API allows you to get information about doctors who have online appointments, their working hours, available slots for appointments, and also to register a patient in an available slot. Interaction with the API is carried out via the HTTP1.1 protocol and GET and POST requests. ==Authentication== The following data must..."

-Back to [[API and integrations]]

=General description=

API is a set of methods for receiving information and transmitting information to Alpaca ERP.
API allows you to get information about doctors who have online appointments, their working hours, available slots for appointments, and also to register a patient in an available slot.
Interaction with the API is carried out via the HTTP1.1 protocol and GET
and POST requests.

==Authentication==

The following data must be transmitted in the request headers

Authorization Bearer <token>
token - the token value taken from the ERP user profile on whose behalf the API requests will be made.
Also, the following headers must be transmitted:
Accept: application/json
Content-Type: application/json
API always responds with JSON objects.
If the operation is successful, the response always contains {ok: true}, in addition to other
information.
If an error occurred during execution - {ok: false, error: <description>}
<description> - error description

==Setting up Alpaca ERP==

To work with this API, you need to configure the following settings for Alpaca ERP:

1. In the settings, in the "Online scheduling settings" section, enable "Online scheduling
Enabled" and specify "Slot depth" (the number of days to upload from the current one)
2. In the Employees directory, for employees whose schedule should be uploaded to the API, set the "To site" flag in the Services section on the services that will be uploaded to the
site.
3. In the Employees directory, for employees whose schedule should be uploaded to the API, set the "Online booking" flag in the Services section on the services that will be used for online booking. Setting this flag is only available for services with the "To site" flag.
4. In the Employees directory, employees whose schedule should be uploaded to the API, in the
services table, you need to select one service from those marked with the "Online booking" flag
which will be the default service, for this you need to set the "Default" flag. The default service is always one.
5. In the "Touch types" directory, set the "Online booking" flag for the Touch type, which
will be set upon recording.

=Methods=

'''1. GET <alpaca url>/api/schedule/employees''' - getting a list of doctors available for online booking

The method returns the employees object, containing information about doctors available for online booking and their services available for uploading to the site. The online_booking flag in the service
indicates the availability of the service for online booking.

'''Sample response'''

<code>
{
"ok": true,
"employees": [
{
"id": 7,
"title": "Dr. Vitaly Finkelshtein",
מומחהn\.נוירולוג מומחה וסגן מנהל מחלקה נוירולוגית במרכז הרפואי וולפסון" :"description "
,"למחלות עצב-שריר, כאבי ראש, מגרנות, בדיקות אי אמ ג'י ומחלות נוירולוגיות אחרות
"cfr": «Neurology",
"locales": {
"title": {
"en": "Dr. Vitaly Finkelshtein",
"he": ""
}
},
"organisation": "Tel Aviv Medical Center - TAMC LTD",
"position": null,
"services": [
{
"title": "Neurologist consultation",
"id": 30,
"duration": 60,
"online_booking": false,
"is_default": true,
"locales": {
"title": {
"en": "Neurologist consultation",
"he": ""
},
"description": {
"en": "",
"he": ""
}
},
}
]
},
{
"id": 75,
"title": "Test employee",
"description": "Doc test",
"cfr": null,
"locales": {
"title": {
"en": "Test employee",
"he": ""
}
},
"organisation": "Tel Aviv Medical Center - TAMC LTD",
"position": null,
"services": [
{
"title": "CBC+Chemistry+electrolytes",
"id": 270,
"duration": null,
"online_booking": false,
"is_default": false,
"locales": {
"title": {
"en": "CBC+Chemistry+electrolytes",
"he": ""
},
"description": {
"en": "",
"he": ""
}
},

}
]
}
]
}
</code>

API and integrations

2024-09-23T16:20:15Z

Alpaca wiki: Created page with "This page contains the data about main API methods, grouped by type. Online booking API v.1.4 Patient App API v1.1 Partner's App API"

This page contains the data about main API methods, grouped by type.

[[Online booking API v.1.4]]

[[Patient App API v1.1]]

[[Partner's App API]]

Cost of services

2024-07-08T14:09:20Z

Alpaca wiki: Created page with "-Back to Reports ==General information== Shows the price and amount of the materials, spent on providing services. Materials norms are set in services on Materials tab. If checkbox To write off materials when a service is provided is selected in warehouse settings, the materials will be automatically written off warehouse balance when the service changes status to "Completed". ==Fields== '''Quantity''' - quantity of spent materials in units '''Amount''' - tota..."

-Back to [[Reports]]

==General information==

Shows the price and amount of the materials, spent on providing services. Materials norms are set in services on Materials tab.

If checkbox To write off materials when a service is provided is selected in warehouse settings, the materials will be automatically written off warehouse balance when the service changes status to "Completed".

==Fields==

'''Quantity''' - quantity of spent materials in units

'''Amount''' - total sum of spent materials in units

'''Unit''' - unit, selected in material

Warehouse balances

2024-07-08T14:05:23Z

Alpaca wiki: Created page with "-Back to Reports ==General information== Shows the statistics about the warehouse - incoming remains, spending, income, remains at the end of the period. ==Fields== '''Material''' - specific material. Only materials that had remains in the beginning of the period OR had income/spending during the period are shown '''Unit''' - unit, specified in material '''Initial quantity''' - quantity in the beginning of the period '''Initial amount''' - total sum in the beg..."

-Back to [[Reports]]

==General information==

Shows the statistics about the warehouse - incoming remains, spending, income, remains at the end of the period.

==Fields==

'''Material''' - specific material. Only materials that had remains in the beginning of the period OR had income/spending during the period are shown

'''Unit''' - unit, specified in material

'''Initial quantity''' - quantity in the beginning of the period

'''Initial amount''' - total sum in the beginning of the period

'''Total income quantity''' - quantity in incomes during the period

'''Total income amount''' - total sum in incomes during the period

'''Total expense quantity''' - quantity in spendings during the period

'''Total expense amount''' - total sum in spendings during the period

'''Final remain quantity''' - quantity in the end of the period

'''Final remain amount''' - total sum in the end of the period

ICD Report

2024-07-08T14:01:04Z

Alpaca wiki: Created page with "-Back to Reports ==General information== This report shows what Diagnoses where set for patient in medical documents in the selected period. Only ICD diagnoses are shown in this report, free text Clinical Diagnosis is not shown. '''Name''' - ICD 10 diagnosis, Doctor, Patient '''Patients''' - number of patients with this diagnosis '''LTV''' - life time value of patients with this diagnoses (total amount spent regardless of the period)"

-Back to [[Reports]]

==General information==

This report shows what Diagnoses where set for patient in medical documents in the selected period. Only ICD diagnoses are shown in this report, free text Clinical Diagnosis is not shown.

'''Name''' - ICD 10 diagnosis, Doctor, Patient

'''Patients''' - number of patients with this diagnosis

'''LTV''' - life time value of patients with this diagnoses (total amount spent regardless of the period)

Cancellation report

2024-07-08T13:57:57Z

Alpaca wiki: Created page with "-Back to Reports ==General information== This report provides the statistics about cancelled appointments (status "cancelled"). You can select the desired hierarchy: 500px ==Fields== '''Name''' - contents of selected group '''Canceled''' - number of cancelled appointments '''Canceled for, (hours)''' - how many hours before the time of appointment it was cancelled. Minus means it was cancelled after the time of appointme..."

-Back to [[Reports]]

==General information==

This report provides the statistics about cancelled appointments (status "cancelled").

You can select the desired hierarchy:

[[File:Cancellation_report.jpg|center|500px]]

==Fields==

'''Name''' - contents of selected group

'''Canceled''' - number of cancelled appointments

'''Canceled for, (hours)''' - how many hours before the time of appointment it was cancelled. Minus means it was cancelled after the time of appointment.

'''Rescheduled to same doctor''' - how many patients have not cancelled appointments to the same doctor after the initial cancelled appointment

'''Rescheduled to different doctor''' - how many patients have not cancelled appointments to the different doctor after the initial cancelled appointment

'''Not rescheduled''' - how many patients have no appointments for this CFR to any doctor after the initial cancelled appointment

'''Any appointment in future''' - how many patients have any not cancelled appointments to any after the initial cancelled appointment

File:Cancellation report.jpg

2024-07-08T13:51:46Z

Alpaca wiki:

Debts report

2024-07-08T13:49:15Z

Alpaca wiki: Created page with "-Back to Reports ==General information== This report shows Debts - difference between Paid and Received services in a specific period. ==Fields== '''Patient''' - name of the patient (clickable) '''Service''' - services in transaction '''Appointment date''' - date of the appointment (not transaction) '''Pay date''' 9 date of incoming transaction '''Employee''' - doctor/specialist that provided service '''Income''' - sum in income transaction '''Provided'''..."

-Back to [[Reports]]

==General information==

This report shows Debts - difference between Paid and Received services in a specific period.

==Fields==

'''Patient''' - name of the patient (clickable)

'''Service''' - services in transaction

'''Appointment date''' - date of the appointment (not transaction)

'''Pay date''' 9 date of incoming transaction

'''Employee''' - doctor/specialist that provided service

'''Income''' - sum in income transaction

'''Provided''' - sum in expense transaction (appointments/lab orders in status "Completed")

'''Refund''' - sum refunded

'''Balance''' - income sum minus expense sum minus refunds sum

Bonus report

2024-07-08T13:14:16Z

Alpaca wiki: Created page with "-Back to Reports ==General information== This report shows the bonuses/fees that should be paid to doctor/specialist. Rates for each service are set in Bonuses tab in Employee. Bonuses can be set in percent, or in specific sum. Bonuses are calculated based on expense transactions (provided services, appointments in "Completed" status) in a specified period. ==Fields== '''Employee''' - doctor/specialist '''Amount''' - total sum of transactions (expense transact..."

-Back to [[Reports]]

==General information==

This report shows the bonuses/fees that should be paid to doctor/specialist.

Rates for each service are set in Bonuses tab in Employee. Bonuses can be set in percent, or in specific sum.

Bonuses are calculated based on expense transactions (provided services, appointments in "Completed" status) in a specified period.

==Fields==

'''Employee''' - doctor/specialist

'''Amount''' - total sum of transactions (expense transactions, for which Bonuses are set in Bonuses tab in Employee in a specified period)

'''Bonus''' - total sum due to doctor/specialist

Returnability report

2024-07-08T13:09:05Z

Alpaca wiki: Created page with "-Back to Reports ==General information== This reports shows, how patients return to doctors, who first time ever visited clinic or specific doctor in the selected period. Report can be built two ways: '''First visit to clinic''' - about patient's, that made their first visit to clinic ever in the selected period '''First visit to doctor''' - first ever visit to specific doctor, if it happened in the selected period ==Settings== You can set specific columns, th..."

-Back to [[Reports]]

==General information==

This reports shows, how patients return to doctors, who first time ever visited clinic or specific doctor in the selected period.

Report can be built two ways:

'''First visit to clinic''' - about patient's, that made their first visit to clinic ever in the selected period

'''First visit to doctor''' - first ever visit to specific doctor, if it happened in the selected period

==Settings==

You can set specific columns, that will show if patient visited specific groups of services (by CFR) on Settings tab. Those groups are set up for all users of the system.

==Fields==

'''Employee''' - doctor, to whom was the first visit (first appointment by date and time)

'''Number of primary''' - number of first time patients (to doctor or to clinic, depending on the settings)

'''Number of returnees''' - number of patients (out of first time patients), that had at least one appointment in status "Completed" to this doctor

'''Number of enrolled''' - number of patients (out of first time patients), that has at least one not cancelled appointment after first visit

'''Laboratory''' number of patients (out of first time patients) with at least one lab order after first visit

'''No. of non-returns''' - number of patients (out of first time patients) that have no appointment after the first visit

Referrer Statistics

2024-07-08T12:59:26Z

Alpaca wiki: Created page with "-Back to Reports ==General information== Reports provides data about fees to Referrers. It is built upon income transactions, where: 1. Referrer field is filled in Patient 2. Referrer contact has type "Referrer" 3. Referrer has Services attached to him on Fees tab: 500px 4. Service in transaction is listed in this list for this referrer. Service can be accounted for fees to be paid once for each patient, or every time. ==Fie..."

-Back to [[Reports]]

==General information==

Reports provides data about fees to Referrers. It is built upon income transactions, where:

1. Referrer field is filled in Patient

2. Referrer contact has type "Referrer"

3. Referrer has Services attached to him on Fees tab:

[[File:Refferer_fees.jpg|center|500px]]

4. Service in transaction is listed in this list for this referrer.

Service can be accounted for fees to be paid once for each patient, or every time.

==Fields==

'''Patients''' - number of unique patients in expense transactions (provided services, appointment in "Completed" status). Checked-in appointments don't show in this field.

'''Services''' - number of services in expense transactions (provided services, appointment in "Completed" status). Checked-in appointments don't show in this field.

'''Provided''' - sum of expense transactions (provided services, appointment in "Completed" status)

'''Paid''' - sum of income transactions (paid via any means)

File:Refferer fees.jpg

2024-07-08T12:56:49Z

Alpaca wiki:

Revenue Report

2024-07-08T12:53:12Z

Alpaca wiki: Created page with "-Back to Reports ==General information== Revenue report is based on transactions, performed in the system, and shows aggregated statistics about income. Report can be grouped by days, months or whole period. Period filter affects the transactions, not appointments (if appointment was for 25.05, but was completed on 26.05, it will only show on 26.05). ==Columns== '''Patients''' - number of unique patients in expense transactions (provided services, appointment in..."

-Back to [[Reports]]

==General information==

Revenue report is based on transactions, performed in the system, and shows aggregated statistics about income. Report can be grouped by days, months or whole period. Period filter affects the transactions, not appointments (if appointment was for 25.05, but was completed on 26.05, it will only show on 26.05).

==Columns==

'''Patients''' - number of unique patients in expense transactions (provided services, appointment in "Completed" status). Checked-in appointments don't show in this field.

'''Services''' - number of services in expense transactions (provided services, appointment in "Completed" status). Checked-in appointments don't show in this field.

'''Provided''' - sum of expense transactions (provided services, appointment in "Completed" status)

'''Paid''' - sum of income transactions (paid via any means)

Patient's Report

2024-07-08T12:31:02Z

Alpaca wiki: Created page with "-Back to Reports ==General concept== Patient report shows statistics about patients, who actually visited clinic - had at least one appointment with "Checked in" or "Completed" status ==Settings== You can set the desired hierarchy for report: 500px And choose the columns design - by days, by months, or whole period"

-Back to [[Reports]]

==General concept==

Patient report shows statistics about patients, who actually visited clinic - had at least one appointment with "Checked in" or "Completed" status

==Settings==

You can set the desired hierarchy for report:

[[File:Patients_report_hierarchy.jpg|center|500px]]

And choose the columns design - by days, by months, or whole period

File:Patients report hierarchy.jpg

2024-07-08T12:30:13Z

Alpaca wiki:

User Report

2024-07-08T07:24:52Z

Alpaca wiki: Created page with "-Back to Reports User report shows the activity of user in the system. ==Contents== 1000px Fields: '''Login''' - first login on specific day '''Logout''' - last login on specific day. If user didn't log out, the field will be blank '''Total time on breaks''' - total time, spent on breaks on a specific day '''Total time on work''' - Log out minus Login minus Time on breaks"

-Back to [[Reports]]

User report shows the activity of user in the system.

==Contents==

[[File:Userreport.jpg|1000px]]

Fields:

'''Login''' - first login on specific day

'''Logout''' - last login on specific day. If user didn't log out, the field will be blank

'''Total time on breaks''' - total time, spent on breaks on a specific day

'''Total time on work''' - Log out minus Login minus Time on breaks

File:Userreport.jpg

2024-07-08T07:22:30Z

Alpaca wiki:

Calls Report

2024-07-08T07:18:51Z

Alpaca wiki:

-Back to [[Reports]]

Calls report shows call statistics in tables and charts.

==Settings==

Chart and can be displayed by hours, by days, by months. Also you can choose options By employees and days/month, that will show the statistics for each employee in the selected period.

==Filters==

[[File:Callsreport.jpg|1000px]]

You can choose any filters separate or simultaneously to get the results you want.

==Table==

[[File:Callsreport1.jpg|1000px]]

Table shows all the calls, divided by type and employees (if such option is selected)

Calls Report

2024-07-08T07:18:24Z

Alpaca wiki:

Calls report shows call statistics in tables and charts.

==Settings==

Chart and can be displayed by hours, by days, by months. Also you can choose options By employees and days/month, that will show the statistics for each employee in the selected period.

==Filters==

[[File:Callsreport.jpg|1000px]]

You can choose any filters separate or simultaneously to get the results you want.

==Table==

[[File:Callsreport1.jpg|1000px]]

Table shows all the calls, divided by type and employees (if such option is selected)

File:Callsreport1.jpg

2024-07-08T07:17:39Z

Alpaca wiki:

Calls Report

2024-07-08T07:14:44Z

Alpaca wiki:

Calls Report

2024-07-08T07:14:31Z

Alpaca wiki:

Calls Report

2024-07-08T07:14:18Z

Alpaca wiki: Created page with "Calls report shows call statistics in tables and charts. ==Settings== Chart and can be displayed by hours, by days, by months. Also you can choose options By employees and days/month, that will show the statistics for each employee in the selected period. ==Filters== File:Callsreport.jpg"

File:Callsreport.jpg

2024-07-08T07:13:54Z

Alpaca wiki:

Leads Report

2024-07-08T06:45:40Z

Alpaca wiki:

-Back to [[Reports]]

Leads report is the main report to measure funnel.

==General concept==

Leads report is based on [[Touches]] - it takes all the touches for specified period, and tells what happened from them. Period filter is applied only to touches - appointments and payments can be done after that period, and will still appear in report.

==Fields==

Fields are used in filtering, and in Hierarchy setup.

'''First source''' - Source parameter from Call tracking, that was in the first ever touch of a specific patient

'''First medium''' - Medium parameter from Call tracking, that was in the first ever touch of a specific patient

'''First UTM campaign''' - UTM campaign parameter from Call tracking, that was in the first ever touch of a specific patient

'''First UTM source''' - UTM source from Call tracking, that was in the first ever touch of a specific patient

'''First city''' - City parameter from Call tracking, that was in the first ever touch of a specific patient

'''UTM campaign''' - UTM campaign parameter from Call tracking for a specific touch

'''UTM source''' - UTM source parameter from Call tracking for a specific touch

'''Source''' - Source parameter from Call tracking for a specific touch

'''Medium''' - Medium parameter from Call tracking for a specific touch

'''City''' - City parameter from Call tracking for a specific touch

'''Keyword''' - Keyword parameter from Call tracking for a specific touch

'''Patient source''' - Patient source, selected by operator while closing the touch

'''Employee''' - Doctor/specialist, for whom the appointment was created. If the touch didn't result in appointment, the field will be blank

'''Responsible''' - user, who created the touch

'''CFR''' - CFR from the services, selected in touch. If there where multiple services, one touch will appear in multiple rows in CFR group.

'''Touch result''' - touch result, selected by user in touch

'''Touch type''' - touch type, selected by user in touch, or chosen automatically

'''Complaints''' - Complaints, selected in touch

'''Services ''' - services, selected in touch. If there where multiple services in one touch, it will appear in multiple rows in Services group.

==Report columns==

Columns of report can't be changed. Columns contain this information:

'''Name''' - contents of the selected field in Hierarchy

'''Touches''' - number of touches

'''Unique patients''' - number of unique patients in those touches

'''Appointments''' - number of appointments, created from those touches

'''Unique patients in appointments''' - number of unique patients in appointments, created from those touches

'''Conversion rate''' - Number of appointments/Number of touches

'''Conversion rate of unique patients''' - number of unique patients in appointments/number of unique patients in those touches

'''Sum in touches''' - total price of all services selected in touches, no matter if the appointment was

'''Sum in appointments''' - total price of all services selected in appointments, created from those touches

'''Number of not canceled appointments''' - number of appointments, that are not cancelled at the moment

'''Showed''' - number of appointments in statuses "Checked-in" or "Completed"

'''Income from appointments''' - actual income, paid for the appointments from those touches

'''LTV''' - life time value, sum of everything patients from those touches paid ever

Calls Log

2024-07-08T06:45:29Z

Alpaca wiki:

-Back to [[Reports]]

Calls log displays the list of all the calls, made through the system.

==Fields==

'''Date Time''' - date and time, when the call was registered in the system

'''Call type''' - internal, incoming or outgoing

'''SRC''' - from what number the call was placed

'''DST''' - to what number the call was placed

'''Disposition''' - Answered/No answer

'''Admin''' - user, linked to an internal number, to which/from which the call was placed

'''Contact''' - contact from contact list, looked up by phone number

'''Call duration''' - time from picking up the phone to end of the call

'''Wait time''' - time waiting before the call was picked

'''Total Duration''' - wait time + call duration

'''Call record''' - link to listen the call recording

Calls Log

2024-07-08T06:45:03Z

Alpaca wiki: Created page with "Calls log displays the list of all the calls, made through the system. ==Fields== '''Date Time''' - date and time, when the call was registered in the system '''Call type''' - internal, incoming or outgoing '''SRC''' - from what number the call was placed '''DST''' - to what number the call was placed '''Disposition''' - Answered/No answer '''Admin''' - user, linked to an internal number, to which/from which the call was placed '''Contact''' - contact from contac..."

Calls log displays the list of all the calls, made through the system.

==Fields==

'''Date Time''' - date and time, when the call was registered in the system

'''Call type''' - internal, incoming or outgoing

'''SRC''' - from what number the call was placed

'''DST''' - to what number the call was placed

'''Disposition''' - Answered/No answer

'''Admin''' - user, linked to an internal number, to which/from which the call was placed

'''Contact''' - contact from contact list, looked up by phone number

'''Call duration''' - time from picking up the phone to end of the call

'''Wait time''' - time waiting before the call was picked

'''Total Duration''' - wait time + call duration

'''Call record''' - link to listen the call recording

Leads Report

2024-07-08T06:34:32Z

Alpaca wiki: Created page with "Leads report is the main report to measure funnel. ==General concept== Leads report is based on Touches - it takes all the touches for specified period, and tells what happened from them. Period filter is applied only to touches - appointments and payments can be done after that period, and will still appear in report. ==Fields== Fields are used in filtering, and in Hierarchy setup. '''First source''' - Source parameter from Call tracking, that was in the first..."

Leads report is the main report to measure funnel.

==General concept==

Leads report is based on [[Touches]] - it takes all the touches for specified period, and tells what happened from them. Period filter is applied only to touches - appointments and payments can be done after that period, and will still appear in report.

==Fields==

Fields are used in filtering, and in Hierarchy setup.

'''First source''' - Source parameter from Call tracking, that was in the first ever touch of a specific patient

'''First medium''' - Medium parameter from Call tracking, that was in the first ever touch of a specific patient

'''First UTM campaign''' - UTM campaign parameter from Call tracking, that was in the first ever touch of a specific patient

'''First UTM source''' - UTM source from Call tracking, that was in the first ever touch of a specific patient

'''First city''' - City parameter from Call tracking, that was in the first ever touch of a specific patient

'''UTM campaign''' - UTM campaign parameter from Call tracking for a specific touch

'''UTM source''' - UTM source parameter from Call tracking for a specific touch

'''Source''' - Source parameter from Call tracking for a specific touch

'''Medium''' - Medium parameter from Call tracking for a specific touch

'''City''' - City parameter from Call tracking for a specific touch

'''Keyword''' - Keyword parameter from Call tracking for a specific touch

'''Patient source''' - Patient source, selected by operator while closing the touch

'''Employee''' - Doctor/specialist, for whom the appointment was created. If the touch didn't result in appointment, the field will be blank

'''Responsible''' - user, who created the touch

'''CFR''' - CFR from the services, selected in touch. If there where multiple services, one touch will appear in multiple rows in CFR group.

'''Touch result''' - touch result, selected by user in touch

'''Touch type''' - touch type, selected by user in touch, or chosen automatically

'''Complaints''' - Complaints, selected in touch

'''Services ''' - services, selected in touch. If there where multiple services in one touch, it will appear in multiple rows in Services group.

==Report columns==

Columns of report can't be changed. Columns contain this information:

'''Name''' - contents of the selected field in Hierarchy

'''Touches''' - number of touches

'''Unique patients''' - number of unique patients in those touches

'''Appointments''' - number of appointments, created from those touches

'''Unique patients in appointments''' - number of unique patients in appointments, created from those touches

'''Conversion rate''' - Number of appointments/Number of touches

'''Conversion rate of unique patients''' - number of unique patients in appointments/number of unique patients in those touches

'''Sum in touches''' - total price of all services selected in touches, no matter if the appointment was

'''Sum in appointments''' - total price of all services selected in appointments, created from those touches

'''Number of not canceled appointments''' - number of appointments, that are not cancelled at the moment

'''Showed''' - number of appointments in statuses "Checked-in" or "Completed"

'''Income from appointments''' - actual income, paid for the appointments from those touches

'''LTV''' - life time value, sum of everything patients from those touches paid ever

Reports

2024-07-07T20:08:08Z

Alpaca wiki:

This category covers the usage of reports. For charts and tables in Dashboard widgets go to [[Dashboard]].

==General Reports==

[[Calls Log]]

[[Calls Report]]

[[User Report]]

[[Patient's Report]]

[[Leads Report]]

[[Revenue Report]]

[[Referrer Statistics]]

[[Returnability report]]

[[Bonus report]]

[[Debts report]]

[[Cancellation report]]

[[ICD Report]]

[[Warehouse balances]]

[[Cost of services]]

==IVF module reports==

[[IVF Patients]]

==Lab module reports==

[[Lab tests report]]

Reports

2024-07-07T20:07:24Z

Alpaca wiki: Created page with "This category covers the usage of reports. For charts and tables in Dashboard widgets go to Dashboard. --General Reports-- Calls Log Calls Report User Report Patient's Report Leads Report Revenue Report Referrer Statistics Returnability report Bonus report Debts report Cancellation report ICD Report Warehouse balances Cost of services --IVF module reports-- IVF Patients --Lab module reports..."

This category covers the usage of reports. For charts and tables in Dashboard widgets go to [[Dashboard]].

--General Reports--

[[Calls Log]]

[[Calls Report]]

[[User Report]]

[[Patient's Report]]

[[Leads Report]]

[[Revenue Report]]

[[Referrer Statistics]]

[[Returnability report]]

[[Bonus report]]

[[Debts report]]

[[Cancellation report]]

[[ICD Report]]

[[Warehouse balances]]

[[Cost of services]]

--IVF module reports--

[[IVF Patients]]

--Lab module reports--

[[Lab tests report]]